Order lifecycle

Placed

Wow, {#customer_name#}! Your {#brand_name#} order {#order_id#} has been received and we can't wait to get it to you! The total amount charged is {#var#}. Track your order here: {#tracking_url#}. Any questions? Let us know! Thank you for choosing us!

Accepted

Hello {#customer_name#}, we're happy to let you know that we have received your {#brand_name#} order {#order_id#} and it has been accepted! We'll send you another SMS once your order has been shipped. If you have any questions or concerns, please don't hesitate to contact us. Thanks for choosing us!

Rejected

Hi {#customer_name#}, we're sorry to inform you that we had to reject your order {#order_id#} due to unforeseen circumstances. We apologize for any inconvenience this may have caused you. If you have already made any payment, it will be refunded within the next few days. If you have any questions or concerns, please let us know. Thanks for your understanding.

Prepaid - Cancellation request received

Hi {#customer_name#}, we've received your request to cancel your order {#order_id#}. We've cancelled your order and your refund will be processed within the next few days. If you have any questions or concerns, please let us know. Thanks for shopping with us!

COD - Cancellation request received

Hi {#customer_name#}, we've received your request to cancel your {#brand_name#}, COD order {#order_id#}. We've cancelled your order and you will not be charged any amount for it. If you have any questions or concerns, please let us know. Thanks for shopping with us!

Shipped

Hello {#customer_name#}, we're thrilled to let you know that your {#brand_name#} order {#order_id#} has been shipped! You can track your package using this link: {#tracking_url#}. We hope you're as excited as we are for your order to arrive! Let us know if you have any questions. Thanks for choosing us!

Out For Delivery

Hi {#customer_name#}, we're excited to let you know that your {#brand_name#} order {#order_id#} is out for delivery! You can expect your package to arrive within the next few hours. Please ensure that someone is available to receive your order. If you have any questions or concerns, please don't hesitate to contact us. Thanks for choosing us!

Delivered

Hi {#customer_name#}, we're happy to let you know that your order {#order_id#} has been delivered! We hope everything arrived in perfect condition and that you're satisfied with your purchase. If you have any questions or concerns, please don't hesitate to contact us. Thanks for choosing us!

Return request received

Hi {#customer_name#}, we have received your request to return {#brand_name#} order {#order_id#}. Our team will review your request and get back to you as soon as possible. If you have any questions or concerns, please don't hesitate to contact us. Thanks for shopping with us!

Return request accepted

Hi {#customer_name#}, we're happy to let you know that your return request for {#brand_name#} order {#order_id#} has been accepted! Please follow the instructions provided by our team to return the item. Once we receive the item, we will process your refund within the next few days. If you have any questions or concerns, please don't hesitate to contact us. Thanks for choosing us!

Return request rejected

Hi {#customer_name#}, we're sorry to inform you that we were unable to accept your return request for {#brand_name#} order {#order_id#}. Our team has reviewed your request and found that it doesn't meet our return policy criteria. If you have any questions or concerns, please don't hesitate to contact us. Thanks for your understanding.

Exchange request received

Hi {#customer_name#}, we have received your request to exchange your {#brand_name#} order {#order_id#}. Our team will review your request and get back to you as soon as possible. If you have any questions or concerns, please don't hesitate to contact us. Thanks for shopping with us!"

Exchange request accepted

Hi {#customer_name#}, we're happy to let you know that your exchange request for {#brand_name#} order {#order_id#} has been accepted! Please follow the instructions provided by our team to exchange the item. Once we receive the item, we will process your exchange within the next few days. If you have any questions or concerns, please don't hesitate to contact us. Thanks for choosing us!

Exchange request rejected

Hi {#customer_name#}, we're sorry to inform you that we were unable to accept your exchange request for {#brand_name#} order {#order_id#}. Our team has reviewed your request and found that it doesn't meet our exchange policy criteria. If you have any questions or concerns, please don't hesitate to contact us. Thanks for your understanding.